Welcome to Pakthekedaar Private Limited, an e-commerce platform for sourcing building materials, industrial supplies and other commodities in Pakistan. Pakthekedaar Private Limited, a private limited company duly incorporated under the Companies Act, 2017 holding Incorporation No. 03088444 (“Pakthekedaar”, “we”, “our”, or “us”). These Terms of Use (“Terms”) apply to your access and use of our website (www.pakthekedaar.com), mobile application, and all related services (collectively, the “Services”).
By using our Services, you agree to comply with these Terms. If you do not agree, please do not use our platform.
1. Who Can Use Our Services
By using our platform, you confirm that:
- You are at least 18 years old and legally capable of entering into a contract
- All information you provide is accurate, complete, and up to date
- You are responsible for maintaining the security of your account and all activities under it
2. What We Do
Pakthekedaar provides an online marketplace for buying and selling construction and industrial materials such as steel, cement, and other commodities within Pakistan. We facilitate connections between buyers and sellers and support transactions on the platform.
3. Creating and Managing Your Account
To access certain features, you must register an account. You agree to:
- Provide correct and updated information
- Keep your login details confidential
- Inform us immediately if you suspect unauthorized use
Pakthekedaar is not responsible for any losses caused by failure to protect your account.
4. Acceptable Use of the Platform
You agree to use our Services responsibly and not:
- Engage in illegal, fraudulent, or unauthorized activities
- Provide false or misleading information
- Disrupt or interfere with our systems or networks
- Attempt to gain unauthorized access to any part of the platform
5. Orders and Purchases
When placing an order, you agree to:
- Provide complete and accurate details
- Follow all payment requirements
Pakthekedaar may cancel or refuse orders due to errors, suspected fraud, or stock issues. We do not guarantee that product descriptions or prices are always accurate and may update them without prior notice. Special terms may apply to bulk or special materials.
6. Payments and Charges
Payment terms include:
- Accepted methods: credit/debit cards, bank transfers, and other available options at checkout
- Orders may be delayed or canceled if payment verification fails
- You are responsible for any applicable taxes, duties, or additional charges
7. Returns and Refunds Policy
Pakthekedaar generally does not offer refunds once a purchase is completed, except when:
- The item is defective
- The item significantly differs from the description
Conditions:
- Requests must be made within 7 business days
- Proof (such as photos or descriptions) must be provided
- Some items may be marked as non-returnable
Refunds will only be issued after verification and may be processed via the original payment method or store credit, at our discretion.
8. Delivery and Delays
We aim to deliver within estimated timelines, but delays may occur due to external factors such as logistics issues or regulatory conditions.
- Delivery dates are estimates, not guarantees
- We are not liable for losses caused by delays
- You must provide accurate delivery details
9. Limitation of Responsibility
To the extent allowed by law:
- Pakthekedaar is not liable for indirect or consequential losses, including loss of profit or data
- Our maximum liability is limited to the amount paid for the specific transaction
- We are not responsible for disruptions caused by events beyond our control
10. Ownership and Intellectual Property
All content on the platform, including text, images, logos, software, and design—is owned by Pakthekedaar or its licensors and protected by law. You may not copy, distribute, or use any content without written permission.
11. Privacy and Data Use
Your personal information is handled according to our Privacy Policy. By using our Services, you agree to how we collect and use your data as outlined there.
12. Suspension or Termination
We may suspend or terminate your account without notice if you:
- Violate these Terms
- Engage in fraudulent or harmful activities
Termination does not affect any existing rights or obligations.
13. Service Disclaimer
Our Services are provided “as is” and “as available.” We do not guarantee accuracy or continuous operation. Use of the platform is at your own risk.
14. Indemnity
You agree to protect and compensate Pakthekedaar and its team against any claims, damages, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your infringement of third-party rights
15. Updates to These Terms
We may revise these Terms at any time. Updated versions will be posted on this page. Continued use of the Services means you accept the updated Terms.
16. Applicable Law and Dispute Handling
These Terms are governed by the laws of Pakistan. Any disputes will first be attempted to be resolved amicably. If unresolved, they will be handled exclusively by the courts in Karachi, Pakistan.
17. General Provisions
- Severability: If any part of these Terms is invalid, the remaining sections will still apply
- Entire Agreement: These Terms and the Privacy Policy form the complete agreement between you and Pakthekedaar
- No Waiver: Failure to enforce any provision does not waive our rights